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Privacy Policy

Privacy Policy – Kriosport

In managing and operating our business, we, Kriosport, collect personal data from you, which we subsequently process. Collecting and processing this data is necessary to ensure the functionality of the website www.kriosport.com, in the procedure of processing, shipping, and providing the products and services you have contracted, as well as in informing you about our goods and services, promotions, contests, and loyalty activities.

To offer you a safe online experience while respecting your right to privacy and confidentiality, we take all necessary measures to protect your personal data collected.

In this regard:

We collect your data exclusively directly from you and not from third parties, we do not make these data public, we do not sell them, and we do not disclose them to third parties, except where necessary for providing the products and services presented on www.kriosport.com.

Personal data collected/processed:

  • Information such as name and surname, email address, phone number, billing and delivery address – if you purchase products through www.kriosport.com, as well as bank account information in case of product returns and reimbursements, if applicable.

  • Personal information such as name, surname, phone number, email address, home address, IP address, and information regarding which page you access and when. This information may be transferred to third-party processors for data analysis to improve our marketing efforts regarding certain Kriosport products and services.

  • Information provided by you when sending messages via www.kriosport.com or when communicating electronically with us, regardless of the reason. This includes storing your email address and correspondence with you.

  • Information you provide by filling in forms on www.kriosport.com, such as registration to obtain information or to purchase products.

  • Information provided to participate in contests, campaigns, promotions organized by Kriosport, to complete questionnaires, or report issues related to the site.

  • Details of your visit to www.kriosport.com, pages accessed, traffic data, location data, and other communication data to help us understand how visitors use our site. This includes domain, IP address, and URL information. These data are collected and processed to improve our services.

We collect personal data solely for explicitly specified purposes. The amount of personal data collected varies depending on the purpose.

We may use your personal data for the following purposes:

  • Registering you as a user of the site, informing you about your account status on www.kriosport.com, confirming and updating your online transactions, and all related correspondence.

  • Processing and shipping your product orders, handling payments, and issuing refunds if applicable.

  • Invoicing ordered products.

  • Steps preceding the conclusion of a contract with you and the execution of such contract.

  • Responding to inquiries, requests, complaints, or claims.

  • Informing you about promotions, contests, or other marketing actions by www.kriosport.com.

  • Organizing loyalty activities.

  • Allowing you to participate interactively on www.kriosport.com, sharing opinions/comments on our products.

  • Promoting Kriosport products.

  • Sending advertising messages if you subscribe to our newsletter.

  • Direct marketing to inform you about existing or new products and recommendations based on your previous interests.

  • Market research, reporting, product quality monitoring, and improving professional competence and staff behaviour.

  • Notifying you of website updates and improvements.

If your personal data is inaccurate, you can request corrections or deletions, and we will make the necessary changes.

We retain personal data no longer than necessary for the purposes for which they were collected or subsequently processed.

We implement technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access, and against any illegal processing.

Access to your personal data is limited to employees whose duties involve processing this data.

For direct marketing, we request your consent for collecting and processing personal data.

By collecting and processing your data, we monitor and evaluate the quality of our goods and services, helping us improve products, services, and staff professionalism for a pleasant online experience.

Use of Cookies

  • Like many other websites, our site uses cookies.

  • Cookies are small pieces of information sent by a website and stored on your hard drive to recognize you on return visits to www.kriosport.com.

  • Cookies may improve your experience, collecting statistical data on navigation patterns without identifying you personally.

  • You can disable cookies in your browser settings or via a dedicated browser extension.

Your rights regarding personal data:

  • Right to deletion (“right to be forgotten”)

  • Right of access

  • Right to rectification

  • Right to object to processing

  • Right to restriction of processing

  • Right to lodge a complaint

  • Right to data portability

  • Right to withdraw consent

You can exercise these rights individually or collectively by sending a written, signed, and dated request to Kriosport at the headquarters in Medgidia, str. Margaritarului Nr.27, or by email: contact@kriosport.com

During our collaboration, we will continuously update this Privacy Policy. Please check the Privacy Policy section of www.kriosport.com regularly.

Thank you!
Kriosport Team